Daewonuniverse
Introducing Daewon Desk

More care.
Less busywork.

A workspace for a calmer customer inbox. We're building Daewon Desk to help Korean small businesses turn the knowledge they already have into thoughtful replies.

Explore the prototype Korean & English, together.

Interactive front-end prototype · Preset examples; Claude integration planned.

Daewon DeskDraft reply
해외 배송도 가능한가요?
Do you offer international shipping?

A helpful answer starts
with what you know.

↗ Linked to your source
한국어   /   EnglishYou review. You send.
✳  Your business. Your voice.
Illustrative interface · No live AI connection
01 Built around your knowledge
02 Thoughtful replies in two languages
03 Final decisions stay with you
A closer look

From a question
to a considered reply.

Try the interactive prototype. Pick an example, switch languages, and inspect its source.

✳   Daewon Desk / Interactive prototypeFICTIONAL SHOP · PRESET EXAMPLES
Sample inbox
Customer question

해외 배송도 가능한가요?

Suggested reply

Thanks for getting in touch! According to our current shipping guide, we deliver within South Korea only. International shipping isn't available yet. If that changes, we'll update the guide.

Sample sourceShipping guide · Section 2 ↗
Draft only — a person checks the details.No message will be sent.
Read the fictional source

Shipping guide, Section 2: The sample shop currently delivers within South Korea only. International shipping is not offered.

This demo switches between authored examples in your browser. It does not call Claude, connect an inbox, collect customer data, or send replies.

The problem we want to solve
Small teams repeat the same answers while looking through scattered policies, notes, and past messages.

The product we propose
One place to find the right source, draft a reply, and make the final call before anything reaches a customer.

Our design approach

Let AI help.
Keep people
in the conversation.

We plan to explore Claude for bilingual drafting and retrieval from approved business documents. The goal is useful assistance with visible sources and a clear review step.

01

Start with approved knowledge.

The proposed MVP would use a small, controlled set of FAQs and business policies.

02

Show the reason behind a reply.

Drafts would point to supporting passages. Missing information should prompt a question, not a guess.

03

Make review part of the workflow.

Staff would edit and approve each response. Automatic sending is outside the initial scope.

The path from here

A focused idea. A practical next step.

NOW · FRONT-END PROTOTYPE

Make the workflow tangible

Try three sample scenarios with Korean and English replies and visible sources. The interactive front end is built; Claude integration is next.

NEXT · CLAUDE INTEGRATION

Test a narrow use case

Build document retrieval and Claude-assisted drafts. Evaluate source accuracy and Korean / English response quality.

PLANNED · VALIDATION

Learn from real workflows

Seek feedback from small businesses before deciding on integrations, a subscription model, or a launch date.

A small beginning.
A wider universe.

Daewonuniverse is developing practical AI software for Korean small businesses, starting with customer support through Daewon Desk.

We have built an interactive front-end prototype. Our next steps are a Claude integration, quality evaluation, and feedback from prospective business users. A launch date has not been set.

Let's talk about your support workflow.admin@daewonuniverse.com
Product questions and early feedback are welcome.